Frequently Asked Questions about Grafisa
Get quick answers about ordering design services, escrow payments, revisions, and partnerships on Grafisa.
How do I order a service on Grafisa?
Choose the service you want from the catalog, discuss your brief with the designer through the built-in chat, then make a secure payment. Work begins once your payment is verified.
Is it safe for clients?
Yes, absolutely. Grafisa protects client data and privacy. Every transaction is protected by escrow, and we have a refund policy if the result doesn't match the brief.
How long does a project take on Grafisa?
Delivery time depends on the service package and the agreed brief, typically 1 to 7 business days depending on design complexity.
Can I request revisions?
Of course. Every service package offered by a designer includes a set number of free revisions, as listed in the package details, before the final result is approved.
Which payment methods are accepted?
Grafisa supports a range of verified payment methods, including Bank Transfer, Virtual Account (BCA, Mandiri, BNI, BRI), QRIS, e-wallets, and credit cards.
How do I become a designer on Grafisa?
Sign up by clicking the Join as Designer button, completing your creator profile, and uploading your best portfolio for the Grafisa team's curation and verification.
What if the result doesn't meet my expectations?
You can request a revision directly from the designer or ask the Grafisa team to mediate for guaranteed protection and a project review.
Is every project guaranteed?
Yes. Every transaction on Grafisa is protected by secure escrow and a money-back guarantee if the designer doesn't complete the work as agreed.
Still need help?
Our customer support team is ready to help with technical and transaction questions.
