Terms & Conditions

The Grafisa Platform enables Clients, ranging from individuals, MSMEs, and startups to corporations, to find and connect with professional Designers who have passed Grafisa’s curation process. Grafisa facilitates agreement on the scope of work (Brief) between Client and Designer, processes payments through an escrow system, and mediates disputes arising from the collaboration between Client and Designer. Clients create Briefs and select Designers through the catalog or search feature; Designers create profiles, showcase portfolios, and offer Service packages. Once the Client and Designer have agreed on the scope of work and price, and the Client has made payment to Grafisa, the Designer may begin performing the Service, which is subject to the provisions of this User Agreement.

• "Claim" means any disagreement, dispute, or demand arising from or in connection with this Agreement, including the collaboration between Client and Designer.
• "Client" means any User who uses the Grafisa Platform to obtain design Services performed by a Designer.
• "Designer" means any verified User who offers design Services through the Grafisa Platform.
• "Confidential Information" means any information provided between Users in the course of a Client-Designer collaboration, whether in physical, electronic data, verbal, or visual form, including brand assets, brief materials, and unpublished Work Results. Confidential Information does not include material that: (a) is generally known to the public through no breach by the User; (b) was lawfully obtained from a third party without restriction on disclosure; (c) was lawfully known to the User beforehand; or (d) was independently developed by the User.
• "Designer Honorarium" means the amount of money paid by the Client to the Designer through the Grafisa Platform for the completion of a Service.
• "Payment Time" means the schedule for disbursement of funds to Designers, processed on business days in accordance with the applicable payout policy as communicated on the Platform.
• "Intellectual Property Rights" means all rights, title, and interest in copyrights, designs, trademarks, trade secrets, and other intellectual property rights.
• "Platform" means the Grafisa website and/or application located at www.grafisa.id.
• "Work Result" means all design work agreed to be created by the Designer and delivered to the Client, which must be consistent with this User Agreement and must not violate the laws applicable in Indonesia.

The word "including" in this document shall be construed as "including but not limited to".

3.1 Communication

Clients and Designers are not permitted to communicate outside the Grafisa Platform for the purpose of completing Work Results or negotiating prices. Any form of communication outside the Platform intended to circumvent the escrow system and Grafisa’s service fees is deemed a violation of this User Agreement and may result in account termination.

3.2 Identity and Account Security

Clients and Designers must provide accurate, complete, and up-to-date information to Grafisa, and must promptly update such data whenever it changes. The User authorizes Grafisa, directly or through third parties, to carry out the verifications necessary to validate the User’s identity, to the extent permitted by applicable law. The User is responsible for maintaining the security and confidentiality of their account password, and must promptly notify Grafisa upon becoming aware of any unauthorized use. Grafisa is not liable for losses arising from the misuse of the User’s account, password, or personal information by unauthorized parties, to the extent such misuse results from the User’s negligence.

3.3 Identity Verification

The User authorizes Grafisa to carry out such verifications as it deems necessary to validate the User’s identity, including requests for additional documents, Taxpayer Identification Number (NPWP), Population Identification Number (NIK), confirmation of ownership of an email address or financial instrument, and cross-verification against third-party data sources.

3.4 User Contact Information

The User is responsible for keeping their primary email address active and up to date. Grafisa is deemed to have communicated with the User once a notice has been sent to the registered email address, regardless of technical delivery issues (spam filters, inactive addresses, and the like) that are beyond Grafisa’s control.

3.5 Payment

If Grafisa has not received full payment from the Client for an Order, the Designer is under no obligation to commence work. Grafisa will pay the Designer Honorarium in accordance with the Payment Time schedule promptly after the Work Result has been delivered to and accepted by the Client, or if the Client does not respond to the first draft within 14 (fourteen) calendar days of its delivery.

3.6 Right to Inspect

Clients and Designers must keep their activities on the Platform in line with this User Agreement and the laws applicable in Indonesia. Grafisa has the right, but not the obligation, to audit User uploads from time to time, read communications between Clients and Designers on the Platform, and download or test materials relating to the completion of work where necessary to investigate violations or resolve disputes. Content that violates this User Agreement will be removed without prior notice and without any obligation of compensation on the part of Grafisa.

3.7 General Obligations of Users

The User shall not use information from the Platform for any purpose other than seeking design Services and/or Clients. The User shall not interfere with the technical functioning of the Platform, upload malicious files, include suspicious links, or use the Platform to offer goods/services outside the scope of Services permitted by Grafisa.

4.1 Representation

Work on a Designer’s profile must be performed by that Designer. Designers are prohibited from subcontracting work to third parties without the written consent of the Client.

4.2 Payment and Billing

The Client pays the agreed Order fee to Grafisa before work begins, and is under no obligation to pay the Designer directly. The Designer agrees to receive payment through Grafisa and is prohibited from requesting direct payment from the Client outside the Platform system.

4.3 Prohibited Service Categories

Clients and Designers are prohibited from posting or offering work/skills relating to:

• Designs for illegal products or business activities, including narcotics, gambling, and fraudulent investment schemes (money games);
• Forgery of official documents, certificates, diplomas, duty stamps, or civil identity documents;
• Counterfeiting or imitation of third-party trademarks, logos, or visual identities without permission;
• Reproduction, adaptation, or distribution of visual works that explicitly contain pornographic content, sexual harassment, or child exploitation;
• Design of smear campaign materials, hoaxes, hate speech, or content inciting ethnic, religious, racial, or inter-group (SARA) hostility;
• Designs, illustrations, or visual materials that potentially infringe third-party Intellectual Property Rights, including the use of licensed characters without permission;
• Non-design services that misuse the Platform outside the scope of Grafisa’s services (e.g. academic writing services, medical consultation, financial services).

4.4 Services

The Designer must perform the Service professionally, diligently, and on time in accordance with the Brief and the deadline agreed with the Client.

4.5 Response to Work Results

The Client must respond to the Designer’s first draft within 14 (fourteen) calendar days of its delivery for review. If the Client does not respond within that period, the Client is deemed to have approved the Work Result and Grafisa will disburse the Designer Honorarium. The Intellectual Property Rights in the Work Result pass to the Client once the Order is declared complete and payment has been forwarded to the Designer.

4.6 Classification of the Working Relationship

This User Agreement does not create any partnership, agency, or employment relationship between Client and Designer, or between Grafisa and Designer. The Designer has no authority to bind the Client to any agreement on the Client’s behalf. Grafisa does not set the Designer’s working hours or work location, and does not provide training, equipment, or work materials to Designers. Clients and Designers are each responsible for their own tax obligations in connection with the provision of Services.

5.1 Regarding the Platform’s Intellectual Property Rights

Grafisa is the holder of all Intellectual Property Rights attached to the Platform itself (code, interface design, the Grafisa brand). Users are not permitted to use the Platform other than for the purpose of fulfilling their rights and obligations as a Client or Designer.

5.2 Regarding Collaboration between Client and Designer

The User expressly acknowledges and agrees that: (i) the Grafisa Platform is a means for Users to act as Clients or Designers; (ii) Grafisa is not a party to the Service Agreement formed between Client and Designer; (iii) Designers are not employees of Grafisa, and Grafisa does not supervise or control the performance of Services by Designers, whether directly or indirectly; (iv) Grafisa has no contractual obligation for the outcome of the collaboration between Client and Designer; (v) Grafisa makes no representation as to the reliability, capability, or qualifications of any Designer beyond the results of the initial curation process, nor as to the final creative quality of any Service, and Grafisa disclaims any liability relating thereto to the extent permitted by applicable law.

5.3 Regarding Payments to Grafisa

Service fees received by Grafisa for an Order that has been fully processed are non-refundable, except for Order cancellations specifically governed by the Grafisa Resolution Center policy.

1. Grafisa charges Designers a service fee as consideration for connecting them with Clients, at a percentage rate disclosed transparently on the Platform before an Order is agreed, which may be adjusted from time to time.
2. Tax invoices for applicable Value Added Tax (VAT/PPN), where relevant, will be issued and sent by Grafisa in accordance with applicable tax regulations.
3. Tax obligations on the Designer’s personal income from Honorarium received are the Designer’s personal responsibility in accordance with applicable tax laws and regulations.
4. Refunds to Clients are subject to an administrative fee of IDR 6,000 (six thousand Rupiah) per transaction, deducted directly from the refunded amount to cover processing costs charged by the payment service provider. The minimum withdrawal/refund amount that can be processed by the Platform is IDR 50,000 (fifty thousand Rupiah); amounts below this threshold will be combined with the next transaction. Further provisions are set out in the Grafisa Refund Guarantee & Refund Policy.

7.1 Confidential Information

If a Client or Designer receives Confidential Information from another party, the recipient must protect its confidentiality with the same degree of care as it uses to protect its own confidential information, and is prohibited from: (i) disclosing such Confidential Information to any other party unless required by law or court order, in which case the owner of the information must be notified in advance; and (ii) using the Confidential Information for any purpose other than performing the relevant Order. Upon completion of the work or upon written request, Confidential Information that is no longer needed must be destroyed or returned.

7.2 Publicity

The User shall not disclose Grafisa’s Confidential Information during the term of this User Agreement or for 5 (five) years thereafter. The User shall not make misleading public statements about their relationship with Grafisa, including any impression that Grafisa sponsors, endorses, or is affiliated with the User’s business beyond what is expressly permitted by this User Agreement.

Grafisa makes no warranty, whether express or implied, regarding the creative quality of Work Results, Designer performance, the accuracy of Platform content, or the continuous and uninterrupted availability of the Platform. The User bears the risk as to their level of satisfaction with the quality, performance, and results of using the Platform.

If, during the performance of an Order, the Client is dissatisfied with the Designer’s performance, the Client may submit an objection to Grafisa through the Resolution Center as provided in Article 12.4. If, in Grafisa’s assessment, the Client is entitled to a replacement Designer due to inadequate work quality, Grafisa may allow the Client to find a replacement Designer at no additional cost, or provide a refund in an amount determined by Grafisa based on the progress of the work.

8.1 Compliance with the PDP Law

Grafisa acts as the Personal Data Controller within the meaning of Law No. 27 of 2022 on Personal Data Protection (the "PDP Law") in respect of Personal Data submitted by Users, and is committed to processing such data in accordance with the principles set out in the PDP Law, including purpose limitation, data minimisation, and data accuracy.

8.2 Processing of Financial Data through Third Parties

Users’ payment instrument data is processed through a payment service provider certified under PCI-DSS (Payment Card Industry Data Security Standard). Grafisa does not store payment card data directly on its systems. Designers’ bank account numbers stored for the purpose of disbursing the Designer Honorarium are processed with restricted access controls in accordance with Grafisa’s internal security policy.

8.3 Reasonable Security Measures

Grafisa implements reasonable technical and organisational measures in line with industry standards to protect Users’ Personal Data from unauthorized access, disclosure, or alteration. The User understands that no electronic system is absolutely free of risk, and Grafisa does not guarantee that the Platform will always be free of cybersecurity incidents, provided that Grafisa has implemented reasonable protective measures appropriate to technological developments and the scale of its operations.

8.4 Notification of Data Security Incidents

In the event of an incident resulting in unauthorized access to Users’ Personal Data, Grafisa will deliver written notice to the affected Users no later than 3x24 (three times twenty-four) hours after the incident becomes known, and will report it to the Ministry of Communication and Digital Affairs in accordance with the applicable provisions of the PDP Law.

8.5 User Account Security Obligations

As provided in Article 3.2, Grafisa is not liable for data security incidents arising from the User’s negligence in safeguarding their own account credentials. Further provisions on the limits of Grafisa’s liability for cybersecurity incidents are set out in Article 9.

8.6 Incident Reporting by Users

A User who knows of or suspects unauthorized access to their account or a security vulnerability on the Platform must promptly report it to Grafisa via [email protected], no later than 1x24 (one times twenty-four) hours after becoming aware of it, before disclosing it to any other party or the public. Any delay in reporting by the User that increases the extent of the loss may be taken into account in determining liability pursuant to Article 8.2.

To the maximum extent permitted by applicable law, Grafisa shall not be liable, whether directly or indirectly, for any special damages, consequential damages, indirect damages, litigation costs, loss of data, or loss of profits arising under this User Agreement, including but not limited to losses resulting from system failure or damage, cybersecurity incidents on third-party infrastructure beyond Grafisa’s reasonable control, or other commercial losses, even if such losses were foreseeable.

Grafisa’s total liability to any User for all Claims arising from this User Agreement is limited to a maximum of the amount of service fees paid by that User to Grafisa in the 12 (twelve) months preceding the event giving rise to the Claim, except for losses proven to have been caused by Grafisa’s wilful misconduct or gross negligence.

10.1 Indemnification by Clients

Each Client shall indemnify, defend, and hold harmless Grafisa and its affiliates, directors, employees, and representatives (the "Indemnified Parties" for the purposes of this Article 10 only) from and against any and all claims, losses, liabilities, costs, and expenses (including reasonable legal fees) arising in connection with: (i) the Client’s use of the Platform; or (ii) the collaboration between Client and Designer.

10.2 Indemnification by Designers

Each Designer shall indemnify, defend, and hold harmless the Indemnified Parties from and against any and all claims, losses, liabilities, costs, and expenses (including reasonable legal fees) arising in connection with: (i) the Designer’s use of the Platform; or (ii) the collaboration between Designer and Client.

10.3 Intellectual Property Rights

Each User shall indemnify, defend, and hold harmless the Indemnified Parties from and against any claim or court judgment asserting that the Work Result, Service, or act/omission of that User infringes the Intellectual Property Rights or other rights of a third party.

1. The term of this User Agreement commences when the User registers on the Grafisa Platform and remains in effect until it is declared terminated.
2. Clients and Designers may not terminate an ongoing collaboration without going through the Platform’s official cancellation procedure or obtaining Grafisa’s approval.
3. Grafisa has the right, but not the obligation, to close a User’s account and terminate the User Agreement if the User violates these Terms and Conditions, communicates outside the Platform to circumvent the escrow system, uploads unlawful content, or is included on a sanctions list of a competent authority.
4. When the User Agreement is terminated with respect to either party, any ongoing Order collaboration between that party and its transaction counterpart also terminates and will be settled in accordance with the applicable Resolution Center policy.

12.1 Assignment

The User may not assign, sublicense, or subcontract this User Agreement or any of its rights and obligations to any other party without the written consent of Grafisa. Any attempted assignment without consent shall be null and void by operation of law.

12.2 Compliance

The User is prohibited from violating the provisions of this User Agreement, the rights of third parties, or the rights of Grafisa, and must comply with all provisions of the laws and regulations applicable in Indonesia.

12.3 Entire Agreement; Language

This User Agreement represents the entire agreement concerning its subject matter and supersedes all prior communications. In the event of any inconsistency between this User Agreement and any other written terms of the Client or Designer, this User Agreement shall prevail. In the event of any inconsistency between the Indonesian-language version and a version in another language (if any), the Indonesian-language version shall prevail.

12.4 Governing Law and Dispute Resolution

This User Agreement is governed by and construed in accordance with the laws of the Republic of Indonesia. Every Claim must first be resolved through negotiation. If it is not resolved, either or both parties are entitled to submit to online mediation conducted by the Grafisa Team through the Platform’s Resolution Center feature, accompanied by a summary of the facts of the case and supporting evidence. Grafisa’s decision in such mediation is final and binding on both parties, subject always to Article 13 of the General Policy regarding the right of appeal. If the Claim cannot be resolved through this mechanism, it will be settled through the Indonesian National Arbitration Board (BANI) / the District Court in Jakarta.

12.5 Platform Users

The Grafisa Platform is intended only for legal entities and individuals aged at least 18 (eighteen) years who are capable of entering into a legally binding contract under Indonesian law.

13.1 Notices from Grafisa to Users

Grafisa will give notices in connection with this User Agreement by: (i) posting on the Grafisa Platform; or (ii) email to the User’s registered address. Notices by posting take effect upon posting, and notices by email take effect upon sending, regardless of whether the User actually opens them.

13.2 Notices from Users to Grafisa

Users may deliver notices to Grafisa directly via the official email [email protected]. The date of receipt of a notice is the date on which it is received by Grafisa.

13.3 Testimonials

Grafisa may display User testimonials on the Platform, which may include information such as the User’s name and photo. Grafisa will seek the User’s prior consent before displaying such testimonials, names, and/or photos, in accordance with the Grafisa Privacy Policy.